Temporary Markets & Street Trading Manager required by a local government organisation. The post holder will be responsible for delivering a high-quality thriving and viable Borough street trading service which is safe, efficient and compliant with regulations, maximising income but also supporting new start-up businesses with an affordable opportunity to trade.
This is a TEMPORARY ROLE for 3 to 5 months in the first instance, paying circa £22-25 per hour – interviews asap, immediate start required
This is a full time, Monday – Friday role but some weekend and evening work may be required.
- Management of the street trading team, permanent and casual traders and private operators.
- Management of an efficient and effective process for all licence applications, market enquiries and complaints, in accordance with street trading standard conditions and The London Local Authorities Act (1990).
- Ensuring that there are planned and regular market inspections for all sites and that actions are followed through for non-compliance and all risks identified, are managed effectively
- Management of the street trading budget income and expenditure seeking value for money and ensuring accurate sales forecasting and reporting is provided to the Business & Enterprise Manager and the Finance Officer.
- Management of a robust debt management recovery process in order to manage debt and meet KPIs
- Maximisation of income and ensuring a commercial proactive approach is taken to seek out new trading sites and trading opportunities.
- Administration and implementation of street trading processes, policies and procedures .
- Ensuring auditable operational processes are in place, including easy access and identification and management of all market records.
- Undertaking prompt investigations into customer complaints and to prepare responses as required.
- Keeping up to date with developments in street market legislation and best practice to ensure the service performs effectively and to the highest standards.
- Ensuring that the council’s overall vision, values and ethos are central to the requirements of the service in order to support effective working relationships and to act as an ambassador and advocate with all internal officers and external organisations.
- Positively contributing to the delivery of the service and to managing change effectively.
- Management of staff performance and maintenance of staff records; including attendance, sickness absence and annual leave and ensuring absence management procedures are conducted promptly and fairly in accordance with Council policy.
- Leading the street trading team including developing and improving staff capability, and performance management ·
- Ensuring appropriate staffing levels are available and rostered to meet street market and customer demand.
- Ensuring that effective controls are in place to monitor staff compliance in their legislative obligations relating to the service and to ensure the service meets its statutory requirements.
- Working closely with traders, listening to their needs and ensure effective consultation takes place for all legislative documents in order to shape the service.
- Engaging and consulting with residents and traders on new trading sites
- Planning ahead and ensuring business continuity by working closely with others to identify key risks and issues and ensuring effective and timely communications with all traders affected.
- Managing all marketing activities across the service, with the aim to increase foot fall across the markets.
- Management and review of all private market operators; to ensure they are compliant in their operation of markets within the borough including all isolated pitches, and specialist markets.
- The ability to write clear, complex reports, providing recommendations and costing within deadlines and to be able to present these to a variety of audiences.
- Accountable for ensuring that all fees collected are safely secured, properly accounted for and banked in accordance with Council procedures. To annually review fees and charges and make recommendations to the Head of Service.
- To take due regard to the council’s customer care, equal opportunities, information governance, data protection and health and safety policies and procedures and safeguarding of children and vulnerable adults.
- To carry out any other duties as directed commensurate with the grade and purpose of the job and to support the Council’s image, reputation, employee code of conduct and objectives.
- Partnership working with many other agencies such as the Police, Transport for London (TFL), BID’S, Highways officers, Events officers, Enforcement officers and others to ensure minimum disruption to the markets.
- Supporting the delivery of the borough extended markets.