Sheltered Housing Manager

Job Details

Sheltered Housing Manager (managing 6 housing schemes)
Sector: Local Authority / Public Sector
Location: London (site-based working) across 6 housing schemes)
Contract: 6 months
Day Rate: £350/day (umbrella)
Interviews to take place ASAP with a view to a start thereafter


We’re seeking an experienced Sheltered Housing Manager to lead and deliver a high-quality housing management service for older and vulnerable residents across six sheltered housing schemes. This is a hands-on, site-based role focused on service excellence, resident wellbeing, and strong operational management.

Key Responsibilities

• Lead and motivate a team of Specialist Housing Officers, fostering a supportive, high-performing culture.
• Oversee day-to-day management of sheltered schemes, ensuring buildings, communal areas, and services remain safe, clean, and well-maintained.
• Drive efficient void management—repairs, turnaround, and re-letting—to minimise revenue loss and maximise resident satisfaction.
• Manage rent arrears proactively and support residents in accessing financial guidance and assistance.
• Coordinate social activities, encourage resident involvement, and maintain strong relationships with support providers and internal partners.
• Respond effectively to emergencies and ensure robust service continuity plans are in place.
• Oversee budget planning, monitor spend, and identify opportunities for improved efficiency and value for money.
• Regularly report on performance, KPIs, and service outcomes, using data to inform improvements.
• Ensure compliance with health and safety, safeguarding, information management, and local authority policies.

• Demonstrable experience managing sheltered housing schemes
• Proven experience leading housing teams and working directly with older or vulnerable residents.
• Solid understanding of housing legislation, safeguarding, health and safety, and regulatory frameworks.
• Confident in data-driven decision-making and performance reporting.
• Excellent communicator with the ability to build strong partnerships and deliver results.
• Degree-qualified or equivalent experience essential (e.g., NVQ Level 4 in Supported Housing).
• Enhanced DBS required