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Pensions Team Manager


  • £48000 - £51000 per annum
  • London, Greater London
  • Posted: 14/07/2022
  • Permanent
  • Job Ref: 176PENMGR

Job Details

Pensions Team Manager required by a leading local authority in central London to assist the Head of Pensions with the management of pensions operations for the pension administration services for their fund.

This is a full time permanent role, paying circa £48,000 to £51,000 per annum plus excellent benefits. This role will be mostly remote / home based with the requirement to go in to their West London office approx. one day a month.

The post holder will ensure that all pensions operations, dissatisfactions, and complaints are dealt with efficiently to support in leading and managing the team to ensure member, employer and stakeholder queries are dealt with efficiently.

You will support the Head of Pensions with any project tasks, actions and documents and ensure these are managed effectively, as well as lead on developing and training the in-house pensions operations team to enable them to respond to queries efficiently and to the required high standard and ensure they are technical informed. You will also assist the Head of Pensions to develop the inhouse pension service, through communications, seminars, relationship building.

The organisation are looking for someone with strong technical knowledge of the Public sector pensions (ideally LGPS and TPS), HMRC legislation, and industry wide pension law.

Duties include:

  • Line management of up to 7 team members – including upskilling, performance management and recruitment responsibility
  • Assisting in the relationship management of the third party pension administration providers risks.
  • Manage objectively and use professional scrutiny in responding to enquiries and dealing with expressions of dissatisfaction and complaints from members or employers
  • Identify track and escalate unresolved issues and impact on the service delivery

  • Lead on managing the day to day operations for the pension service

  • Assist in identifying, monitor and report key risks
  • Any other duties as required by the Head of Department

The successful applicant will have proven leadership skills and experience and the ability to engage and inspire members of your team, be well organised, adept at managing a workload to multiple deadlines, with the ability to instinctively lead in coordinate a diverse range of activities and implementing solutions.