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Job Details

Head of Property Services required by a leading and award winning local authority in central London to oversee all allocations and lettings within their area.

The post holder will have overall strategic responsibility for leading, coaching, inspiring and motivating staff to deliver high quality allocations and lettings services, developing corporate policies and strategies for Allocations and Lettings services whilst ensuring that the organisational goals, corporate vision, and statutory obligations are met at all times.

This is a full time, permanent role paying circa £71-74k per annum plus excellent benefits. Hybrid / flexible working available and interviews asap. This role is based in central London.

Duties include:

• Manage, review, and develop the Scheme of Allocation to enable the authority to address acute housing need. Managing and monitoring Temporary Accommodation (TA), making best use of available supply of social housing, and enabling access to affordable housing.
• Lead on strategic analysis and policy in allocations, voids, and lettings, using business intelligence and transformation to improve, monitor and review the voids process, setting and monitoring appropriate performance targets to deliver an efficient and streamlined service.
• Lead and develop the council's temporary accommodation management and strategy, managing expenditure, projecting supply and demand and making appropriate and timely arrangements for efficient and effective procurement of accommodation sourced from the private sector and registered providers for TA use.
• Be responsible for overall budget management for the Allocations and Lettings service, using business intelligence, benchmarking data to deliver transformation to services which are value for money. To monitor and analysis of statutory KPI’s and LPI’s and setting and monitoring appropriate performance targets to managers and staff to deliver an efficient and streamlined service.
• Carryout regular analysis and advising on the financial impact of Temporary Accommodation housing solutions, voids, and property procurement, delivering services within the budget envelop and producing periodic budget monitoring information.
• Provide line management and strategic and operational direction to managers who you directly managed and have responsibility for setting SMART objectives for managers and staff linked to the service plan, program of projects and service improvements for the services.
• Ensure, through appropriate strategic governance and operational leadership that the service meets the current and future business needs of the statutory and non-statutory service provision for Allocations and Lettings.
• Work with the Asst. Director and Senior Managers, advise and implement strategic policy changes and act as lead officer on relevant legal issues related to the services in your area and also deputise for the Assistant Director Housing Management as when required.

• Good understanding of the key issues facing local government, the wider public sector and partners and of local, regional and national policy
• Experience of working in a fast-paced housing management department
• Ability to work across multiple teams and to deliver transformation and service improvement projects. 
• Resident focus on delivering excellent allocations and lettings services face to face, telephone, email, and written correspondence.
• Experience of working with senior management team, councilors, executive directors, external stakeholders, and partnership organisations
• Experience of developing and maintaining relationships with council departments and external voluntary community partners to deliver positive outcomes for residents