Job Details
Customer Service Advisor – Charlton
Salary: £26,265 per annum + £500 bonus every 6 months (based on store performance)
Full-Time | Permanent
Location: Charlton, Greater London
Sector: Customer Service & Call Centre
Join the UK’s No.1 for Self Storage – Where Service Meets Solutions
Are you a natural people person with a knack for sales and a passion for helping others? Our client, the UK’s leading provider of secure, flexible storage solutions, is on the lookout for a dedicated Customer Service Advisor to join their friendly team in Charlton.
With locations across London, this well-established company not only offers a variety of unit sizes and packaging supplies, but also additional business services including office space and mail handling. It’s a one-stop shop for customers — and your role will be key to ensuring their journey is smooth, supportive, and successful.
As an added perk, you’ll be eligible for a £500 bonus every 6 months, based on store performance — a great reward for your hard work and contribution.
What You'll Be Doing
As a Customer Sales Advisor, you’ll be the welcoming face of the business, focused on delivering top-notch service while driving sales performance. Here's what you can expect:
- Hitting Sales Goals – Play your part in achieving store sales targets through upselling and smart customer engagement.
- Customer Connections – Identify customer needs and tailor solutions that meet them.
- Maintaining Standards – Keep the store looking sharp and compliant with health and safety practices.
- Handling Enquiries – Answer queries with confidence and enthusiasm, showcasing the full suite of services.
- Owning the Detail – Stay on top of daily admin, store tasks, and procedures to keep things running smoothly.
- Going Solo – Confidently manage the store solo when needed, taking on key holder responsibilities.
- Teamwork & Independence – Work seamlessly with colleagues or fly solo — you’re great at both.
What You’ll Bring
To thrive in this role, you’ll need:
- Solid communication skills – written, verbal, and numerical.
- A customer-first mindset with excellent listening skills.
- Great attention to detail and strong self-motivation.
- The flexibility to work as part of a team or independently.
- The confidence to advise customers and champion products after your training.
A Day in the Life
- Delivering excellent service to every customer who walks through the door or calls.
- Reaching — and exceeding — sales targets on a weekly, monthly, and annual basis.
- Taking responsibility as a key holder when lone working.
- Carrying out store walks and unit checks to ensure a safe and secure environment.
- Supporting store operations — including occasional forklift use, where trained.
- Helping to minimise customer debt through proactive account management.
- Pitching in with general duties to keep the store at its best.
Ready to Step Into Something Bigger?
This is more than just a job — it’s a chance to grow with a respected brand, learn valuable skills, and be part of a supportive, energetic team. And with a £500 performance bonus available every 6 months, your efforts won’t go unnoticed.
Apply today - interview to take place ASAP with a view to a start soon thereafter
Apply Now