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Call Centre Team Leader (West London area)

  • £25000 per annum
  • Ealing, Greater London
  • Posted: 14/06/2022
  • Permanent
  • Job Ref: 176CALLCT

Job Details

Call Centre Team Leader (West London area) required required by one of the UK’s leading, fast growing and highly successful retail outlets.

This is a full time, permanent role – salary £25,000 per annum plus excellent uncapped commission structure, bonuses and benefits – working Monday to Friday – 9.00am to 5.30pm 

Full training given and excellent opportunities for career progression too!!

Interviews asap and immediate start thereafter !

Duties include:

  • Lead and inspire a team of sales advisors to achieve individual/team KPIs and excellent level of customer satisfaction.
  • Work with the Management team to identify and deliver positive change and operational efficiencies.
  • Carry out regular performance reviews and set individual and group objectives by reviewing both live and recorded calls.
  • To develop staff through coaching, advice and motivational techniques to help the Call Centre team to maximise the potential for revenue development from both inbound and outbound calls.
  • Prioritise  and  manage  Customer  complaints  in  a  professional  and  efficient manner and escalate to the right level of authority where necessary.

  • Complete performance reports and submit to Senior Management.

  • Chair and execute team meetings.
  • Demonstrate solid commercial awareness.
  • Assist the field sales team with securing larger contracts.
  • Carry   out   ad-hoc   duties   as   assigned   by   the   Line   Manager   and   Senior Management.

Key requirements:

•  Proven work experience as Team Leader/ Supervisor within a Call Centre/Sales environment.
•  A good understanding of working with KPIs and conversion rates.
•  Excellent Leadership, Sales and People Management skills.
•  Excellent communication and interpersonal skills.

Apply Now