Housing Manager

Job Details

Housing Manager — Neighbourhood Services London Borough of Hammersmith & Fulham · West London

Location: Area Housing Office, Hammersmith & Fulham — full-time on-site presence required
Contract: Temporary – 3 months initially, then rolling
Hours: 36 per week, Monday to Friday
Pay Rate: £276.22 per day (Umbrella PAYE)
Team: Neighbourhood Services — managing Housing Officers and Housing Assistants

Hammersmith & Fulham is one of London's best-run boroughs, and Neighbourhood Services is at the heart of what makes it work. This is a hands-on leadership role where you'll manage a team of Housing Officers and Assistants, drive performance across a busy patch, and make a real difference to residents' quality of life — day in, day out.
This isn't a desk job. You'll be on-site, visible, and leading from the front.

What you'll be responsible for

• Leading and managing a team of Housing Officers and Housing Assistants to deliver a high-quality neighbourhood service
• Driving performance against key targets — tenancy checks, estate inspections, void turnaround, ASB case management and resident satisfaction
• Overseeing a proactive programme of quarterly estate inspections alongside repairs and estate services teams
• Taking final responsibility for complex tenancy management cases — including instructing Legal Services and representing the service at County Court
• Managing the voids and rehousing process to maximise income and minimise void periods
• Ensuring a victim-centred approach to domestic violence cases and active participation in safeguarding adults and children at risk conferences
• Controlling budgets and identifying ways to deliver more for less — reducing costs while improving service quality
• Building strong partnerships with police, health services, third sector organisations, resident groups and other council teams
• Managing complaints from residents, members and MPs within policy timescales and using them to drive continuous improvement
• Developing and maintaining effective engagement with tenant and resident associations
• Analysing KPI data and reporting on team performance to identify trends and improvement opportunities
• Supporting the council's emergency planning and service continuity responsibilities

Who we're looking for
You'll be an experienced housing professional with a track record of managing teams in a social housing environment. Specifically, you'll need:

• Proven experience managing neighbourhood services in social housing — and the ability to handle the complex challenges that come with it
• A strong track record of leading teams to deliver against performance targets
• Solid knowledge of housing legislation, tenancy law, ASB tools and relevant regulatory frameworks
• Experience managing voids, lettings and rehousing processes
• The confidence to instruct legal action and represent the service at court hearings
• Strong analytical skills — comfortable interpreting data and using it to drive decisions
• Excellent communication skills, both written and verbal, including report writing and stakeholder presentations
• A degree, housing qualification (NVQ Level 4 or equivalent), or demonstrable experience at this level
• A genuine commitment to equalities, customer care and community involvement

Why Hammersmith & Fulham?
H&F is a council with a genuine reputation for doing things well. You'll be joining a team that takes neighbourhood services seriously — with the resources, partnerships and leadership to back it up. Benefits include a competitive pension scheme, generous annual leave and employee wellbeing support.

Apply Now
We're reviewing CVs as they come in and looking to move quickly. If you're an experienced Housing Manager ready for a role where you can make a real impact, apply now and a member of our team will be in touch to discuss your experience and availability.