Customer Services Officer

Job Details

Customer Services Officer 
£18 per hour PAYE 
Full time – Temporary
Location: Parking Services (Local Authority – Central London)
Deadline for applications: Monday 2nd March

Are you an experienced call centre or customer service professional looking for a busy, varied role within a public sector parking team? This role combines high-volume customer contact with detailed administration around parking bay suspensions and licences.

The roleYou will be the first point of contact for all parking-related enquiries, including:

• Penalty Charge Notices, permits and accessible transport
• Pay & Display and telephone parking
• General parking and traffic enquiries via phone, email, web-chat and social media

• Providing an excellent first-line response and resolving queries wherever possible
• Handling inbound calls and emails in a professional, calm and courteous manner
• Taking payments over the phone and maintaining accurate records
• Updating parking IT systems and customer records
• Monitoring Pay & Display machines remotely and liaising with contractors and, where required, the Police regarding faults or incidents
• Providing general administrative support to the Parking Service

• Process parking bay suspension requests and renewals
• Process licence applications for skips and temporary structures
• Use map-based and other IT systems to assess applications and produce suspension signage