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Customer Service Assistant (Cardiff)

  • £8.72 per hour
  • Cardiff
  • Posted: 26/10/2020
  • Temporary
  • Job Ref: Cardiff261020

Job Details

A national student accommodation provider is in need of a Customer Service Advisor to ASAP within the Cardiff area, that can provide strong customer service, deliver the best experience and creating a positive and friendly atmosphere

This is a Temporary role cover from Wednesday 28th October 2020 for 2 weeks in the first instance, We are looking for someone with a  great all-round attitude that is able to get stuck in and be a general help to the running of the accommodation 
Pay Rate: £8.72 per hour
Core Hours: 111.00am to 5.00pm 
Location: Cardiff, Wales 
Nearest Station: 5 Min walk from Cardiff Queen Street Station

Job Role and Duties:
Ensuring the reception and management suite is clean and tidy at all times, you will deal with customer enquiries by social networks, email, telephone and in-person and undertake viewings, giving appropriate advice to potential tenants when required.
The Customer Service Assistant will also receive and process payments, monitor and chase rent arrears and undertake inspections of the student flats and rooms, assessing condition for any re-charges

About You
We're looking for an individual who has excellent administration skills and experience of working in a customer-focused environment.
Proactive approach and personable being able to communicate with people of all walks of life
With good organisational skills and a meticulous eye for detail, you will be competent using social media platforms and be experienced in Microsoft Office to include Word, Excel and Outlook
A candidate from a strong customer service background will be advantageous

Please note we are looking for someone to start on Wednesday 28th October 2020 - therefore our deadline for application is 11.00am on Tuesday 27th October 2020 please do apply for consideration