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Rental Income Support Officer

  • Pay Rate Per Hour: £22.36 PAYE /£27.80 Umbrella
  • West London, Greater London
  • Posted: 21/05/2024
  • Temporary
  • Job Ref: 176RISO

Job Details

Job Title: Rental Income Support Officer
Pay Rate Per Hour: £22.36 PAYE /£27.80 Umbrella 
Duration: Initially 4 Months
Location: 1-2 Days per week in the office

Essential for the role: Wokring knowledge of Rent Sense & Northgate is essential for this role

Job Description:
Manage a portfolio of properties to maximize rental income of approximately £70m per year. Operate in a commercial environment to ensure brilliant customer care, which contributes to increased resident satisfaction and sustained tenancies. Execute operational and legal processes to maximize rental income in compliance with statutory regulations, council policy, procedures, court protocols, and performance indicators. Collaborate with internal teams like Tenancy Teams and engage daily with external organizations such as debt advice agencies, credit unions, Law Centres, and Social Care teams.


1.Manage a patch of rent accounts and be the first point of contact for residents regarding all types of queries ranging from accounts in credit where the resident is requesting a refund through to attending evictions.
2. Maximise income through early intervention as soon as rent accounts are in arrears with the key emphasis being on personal contact through phone calls and home visits.
3. Ensure that all cases follow the council's approved escalation process within procedures and policies for rent arrears. This includes meeting the requirement of the court pre-action protocol. Any cases where a recommended course of action is rejected must be properly justified and documented. Make and monitor agreements with residents to repay rent arrears. Write bespoke letters to residents as required that demonstrate arrears need repaying alongside demonstrating brilliant customer care that will provide residents with the confidence to make contact to make an arrangement to repay arrears.
4. Meet key personal and team targets and objectives that will be reflective of a dynamic commercially driven team with a skill set to maximise collection of the annual debit of approximately £70m, including delivering fantastic teamwork.
5. Maximise take-up of Housing Benefit and lead on identifying cases where excellent knowledge of Housing Benefit regulations will enable the Housing Benefit Assessment Officer to review cases and award backdated Housing Benefit.

About You:
Knowledge & Skills:

  • A comprehensive understanding and knowledge of housing and other relevant legislation, the regulatory framework which governs housing, associated case law, Welfare Reforms and the court pre-action protocol.
  • Experience of income management in a social housing environment and of dealing successfully with the challenges to which this can give rise.
  • A comprehensive understanding and knowledge of welfare benefits policy and legislation.
  • Experience of making sustainable arrangements for residents to repay rent arrears.
  • Able to listen to and assimilate information provided by residents and colleagues quickly and unambiguously.

    • Able to work collaboratively with colleagues.

Join us in making a positive impact on our community and residents within the borough. Apply now to become a vital part of our housing team. For more information, please contact Imran at Red Personnel.

Please note that only shortlisted candidates will be contacted.