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IT Support Assistant

  • £10 - £11 per hour
  • London
  • Posted: 19/02/2021
  • Temporary
  • Job Ref: 176ITSA

Job Details

One of the UK's largest charities requires an IT Support Assistant to support mainly with IT administration work with Office 365 for an initial 6-week duration.

Role: IT Support Assitant
Location: Remote working role- Offices based in Monument, London.
Rate: £10-£11 per hour
Full time 37.5 hours
9 am to 5:30 pm
Duration: 6 week - Possible Extension

Job Essence:
The main responsibilities are supporting with day to day, administrative processes related to Office 365 using the charities volunteer and email databases.

Main Responsibilities of the Role:
• Actioning Office 365 account disabling and deletion processes
• Amending information on signature blocks
• Supporting a data cleanse of inactive Office 365 accounts
• Resetting Office 365 passwords and responding to basic user issues
• Data entry of new contact details onto the databases

Person Specification:
Knowledge in using Microsoft Office 365 and associated applications from a technical perspective would be an advantage but a confident 365 user with a systems mindset would manage in the role just as well.
Excellent customer service and interpersonal skills, including the ability to be tactful, friendly and professional are key as this is a support role that deals with our 5,000 volunteers – some of whom aren’t very technical.
An ability to translate technical terms into plain English that can be understood by those with limited IT or tech understanding is therefore also essential.

We are looking for a successful candidate to start on 1st March 2021
The deadline for applicants to submit CVs on this role will be Tuesday at noon 23rd February 2021