Are you a skilled and bilingual Hair Stylist/Colourist fluent in both English and German? We have an exciting opportunity for you to work remotely, earning £35,000 annually.
As a seasoned professional, you'll be leveraging your expertise to provide specialized support to customers, all from the comfort of your home. Join a leading hair colour company, contributing your bilingual talents to enhance the customer service team.
In this remote role, spanning 40 hours a week from 9 am to 6 pm, Monday to Friday. In this role you will be the go-to person for clients seeking advice on hair colour. Utilize your profound knowledge of colouring techniques and outstanding customer service skills to assess and address clients' individual hair colour cases online. Your responsibilities will encompass:
- Conducting hair colour consultations in both German and English through phone, email, and chat, all within the confines of your home office.
- Overseeing and creating hair colour formulations using our online software.
- Supporting clients in a virtual contact centre environment via phone calls and emails.
- Matching clients' desired hair colour with their expectations, fostering repeat orders and rebooking.
- Proactively building effective relationships with clients and colleagues to ensure the best customer outcomes.
- Demonstrating critical thinking by thoroughly analyzing clients' objectives and concerns, providing tailored solutions.
The ideal candidate will possess the following:
- Current NVQ Level 2 in Hairdressing or equivalent qualification.
- Previous salon experience essential
- Bilingual proficiency in both English and German.
- In-depth understanding of colour formulation and theory.
- Positive attitude and a natural aptitude for selling and cross-selling.
- Excellent verbal and written communication skills with impeccable grammar.
- High motivation, flexibility, and an energetic approach to your work.
If you meet these qualifications and are ready to embark on a rewarding remote career, apply now. Note that only shortlisted applicants will be contacted.