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Claims Technician 12 month FTC


  • £17500 - £21000 per annum
  • Maidstone
  • Posted: 27/07/2020
  • Contract
  • Job Ref: 270720

Job Details

We are working with an award winning Insurance firm who are recruiting for a skilled Claims Technician to work within their Subsidence Team. This is an exciting opportunity for a customer focused, organised, proactive Claims Technician to develop and grow their skill set

The role would be to start immediately and be on 12 month Fixed Term Contract covering maternity leave. The salary is £17,500 - £21,000 (dependent on relevant experience). The role is based in Maidstone, Kent and working from home until the company returns to the office. However, they will not discount Claims Technicians who live further afield as a working from home position.


As a Claims Technician you will be responsible for delivering exceptional customer service through management of subsidence claims. You will be first point of contact for all clients and policyholders for any queries regarding their claims. The role will also involve diary management, producing letters and reports, recommend payments and liaising with contractors and other external suppliers


You will have/will be:

  • Previous experience within a customer service office environment
  • Organised, diligent and able to run tasks through to completion
  • Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes
  • Excellent communication and negotiation skills
  • Committed to gaining the relevant knowledge and obtaining the Chartered Institute of Loss Adjusters` Cert CILA qualification
  • Experience of computer based claims handling system
  • Ability to deal with demanding customers in a sympathetic but firm manner over the telephone
  • Able to cope with a fast changing working environment
  • A desire to embrace innovative working practices
  • Ideally educated to `A` level/ degree standard

Please only apply for this role if you have previous Claims experience and you are immediately available. The organisation is looking for the successful candidate to start on Monday 3rd August 2020.