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Reception Shift Leader

  • £25300 per annum
  • London
  • Posted: 06/11/2019
  • Permanent
  • Job Ref: 176102400

Job Details

A great new opportunity awaits an experienced Reception Shift Leader to join a luxury London hotel with a difference based in the heart of London.

This is a full-time permanent role paying  £25,300 per annum. The hotel boasts a stunning chlorine free swimming pool with underwater music, a state-of-the-art gym with dedicated personal trainers, cutting-edge technology and spa treatments .

As a Reception Shift Leader your role is to ensure the smooth running of the front of house areas of the hotel. You will be the main point of contact for all guest queries and essentially be the face of the hotel. You will also be a role model to the Guest Service Agents.  The successfully recruited Reception Shift Leader will have a passion for service excellence and will enjoy working in professional surroundings.   


  • Ensuring the seamless running of the Reception 
  • Understanding and knowing our guests 
  • Managing a team of 5 Receptionists and 2 Assistant Reception Managers 
  • Training and improving the team to Leading Quality Assurance standards as the minimum 
  • Maintaining strong relationships with all departments 
  • Assisting with projects  
  • Previous supervisory experience in a luxury 4 or 5 star hotel  Be a natural leader with a passion to grow 
  • Have a good command of the English language (command of a second language would be an advantage) 
  • Be flexible with shift patterns (days/nights) 
  • Team Player 
  • Season Ticket loan  Meals on duty 
  • Uniform and complimentary dry cleaning 
  • Performance review and personal development plan 
  • Internal transfer & promotion opportunities  28 to 32 days holiday per year, increasing 1 day annually up to 4 years  Annual hotel stay with dinner Support in the development of your career 
For an immediate application, hit APPLY NOW below or send your CV directly to ilamathy@red-personnel for a confidential application! Contact Number: 02077243824