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Customer Service Advisor

  • £16500 per annum
  • Rochester
  • Posted: 11/02/2019
  • Permanent
  • Job Ref: 176102170

Job Details

A leading fashion lifestyle retailer is looking to recruit a skilled Customer Service Advisor to join their vibrant team based in Rochester!  Do you thrive in a team environment and have striking customer service skills?

This is a full-time permanent role paying £16,500 per annum + bonus & excellent benefits (see below)!

Core duties of the Customer Service Advisor:

-  First point of contact for incoming customer queries via email, phone or written correspondence
- Investigate customer complaints and propose solutions
- Log Web related queries into database, and refer onward as required
- Effectively manage the email inbox to ensure queries are prioritised and responded to
- To provide practical assistance to Stores and Regional Managers on customer service related issues
- To assist customers in placing online orders + provide customers with stock listings for mail order
- Respond to all customer queries regarding faulty returns and dealing with these when they arrive
- Liaise with Head Office Departments, suppliers and customers and follow through customer queries to completion

The Customer Service Advisor will most likely have/be:

- Proven customer service experience (experience in a retail environment will be advantageous)
- Proficiency with MS Office
- Excellent verbal and written skills
- Team player
- Excellent time and organisational skills


- An opportunity to earn an extra £1200 per year through the bonus scheme
= £750 business dress allowance twice a year, providing a discount of 80% on clothing brands
- Company Pension
- Quarterly budget of £25 per head for social activities
- Free on-site/nearby parking
- 25 days holiday per year, increasing yearly to a maximum of 28 days plus Bank Holidays
- Regular competition prizes
- Training scheme offered
- Food ordered in the last Friday of each month
- Free breakfast every Monday
- Taxi service to the nearest station on an 8pm finish during the winter months

For an immediate application, hit APPLY NOW below or send your CV directly to ilamathy@red-personnel for a confidential application! Contact Number: 02077243824

Apply Now