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Job Details

Job Opportunity: Housing Operations Manager

Are you ready to make a difference in your community? Join us as a Housing Operations Manager!

We are currently partnering with an innovative local authority in Hamemersmith and Council whom are seeking dynamic and dedicated Housing Manager to lead a team and help spearhead a divisionto deliverying expectional service.  Hammersmith and Fulham Council is committed to delivering excellent neighborhood services, ensuring high-quality housing, and fostering vibrant, safe, and sustainable communities.

Location: Hammersmith, London (Hybrid Role- 3-4 days in the office)
Department: Neighbourhood Services
Direct reports: Max 12-15 staff 
Supervising: Housing Officers and Housing Assistants
Day rate: £350 Umbrella

Role Overview: As a Housing Manager, you will lead a team of Housing Officers and Housing Assistants, driving initiatives to enhance resident satisfaction and quality of life. You will play a pivotal role in shaping the neighborhood services business plan, fostering community involvement, and ensuring compliance with tenancy terms. Your leadership will be instrumental in delivering top-tier housing advice and creating a cleaner, greener, and safer environment.

Key Responsibilities:

1. Leadership & Team Management:
   
   
   • Inspire and manage a team to achieve corporate targets and promote engagement.
   • Conduct regular estate inspections and deliver a high standard of housing management.
   
   
2. Stakeholder Collaboration:
   
   
   • Partner with local communities, tenant associations, and external stakeholders to deliver integrated services.
   • Act as a key advisor for tenant and resident associations, enhancing their involvement and satisfaction.
   
   
3. Quality & Compliance:
   
   
   • Ensure adherence to tenancy conditions, manage voids and rehousing processes, and address anti-social behavior.
   • Oversee the implementation of fire risk assessment recommendations and manage domestic violence reports sensitively.
   
   
4. Financial & Legal Management:
   
   
   • Plan and control budgets, optimize resource usage, and represent housing services at county court hearings.
   • Ensure compliance with legal standards to avoid judicial reviews and associated costs.
   
   
5. Communication & Engagement:
   
   
   • Develop effective communication strategies to inform tenants of their rights and responsibilities.
   • Handle complaints and use feedback to drive continuous improvement.
   
   
6. Innovation & Improvement:
   
   
   • Champion best practices, innovation, and creativity in service design and delivery.
   • Analyze performance indicators to enhance value for money and service quality.
   
   

Qualifications & Skills:

• Proven experience in housing management or a related field.
• Strong leadership and team management abilities.
• Excellent communication and stakeholder engagement skills.
• Competence in budget management and legal compliance.
• Commitment to equality, diversity, and inclusion in service delivery.

Why Join Us?

• Impactful Work: Play a key role in improving the quality of life for residents and building sustainable communities.
• Professional Growth: Opportunities for career development and skill enhancement.
• Collaborative Environment: Work with a dedicated team and engaged community partners.
• Competitive Salary & Benefits: Attractive remuneration and benefits package.

Apply Now! Are you ready to take on this exciting challenge and make a real difference? Apply today to join a team dedicated to excellence in housing management and community service.

How to Apply: Send your resume today! This is an urgent role we are looking to get started in the next 2 weeks. 

Join us and be a part of transforming neighborhoods and improving lives!