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Customer Service Representative


  • £17500 per annum
  • Rochester
  • Posted: 15/10/2019
  • Permanent
  • Job Ref: 20191015

Job Details

Are you ready to take on an exciting new opportunity?
Looking for a friendly team?....

A leading a Fashion Brand is recruiting for Customer Service Advisors to join their customer service team based in their Call Centre (Head Office) in Rochester, Kent.

This is a full-time permanent role paying £17,500 per annum + £1,200 bonus a year. 

You will be reporting to the Customer Service Team Leader.

Principal Accountabilities:
o To be the first point of contact for incoming customer queries via email, phone or written correspondence
o To investigate customer complaints and propose solutions, gaining authorisation from the senior team when required
o To log Web related queries into database, and refer onward as required
o To effectively manage the email inbox to ensure queries are prioritised and responded to
o To provide practical assistance to Stores and Regional Managers on customer service related issues
o To assist customers in placing online orders where required
o Provide customers with stock listings for mail order
o Respond to all customer queries regarding faulty returns and dealing with these when they arrive
o Respond to all customer queries regarding refunds on products purchased in stores
o Liaise with Head Office Departments, suppliers and customers and follow through customer queries to completion
o To keep all customer service records up to date, and provide reports as requested

The Customer Service Advisor will most likely have/be:
o Proven customer service experience
o Excellent written & communication skills
o Proficient with MS Office
o Team player
o Able to work effectively with minimal supervision
o Strong attention to detail
o Call centre background is desirable

Benefits:
o An opportunity to earn an extra £1200 per year through the bonus scheme
o Business dress allowance twice a year, providing a discount of 80%
o Company Pension
o Quarterly budget of £25 per head for social activities
o Free on-site/nearby parking
o 25 days holiday per year, increasing yearly to a maximum of 28 days plus Bank Holidays
o Regular competition prizes
o Training scheme offered
o Food ordered in the last Friday of each month
o Free breakfast every Monday

All new starters will be provided with training and will all start on the same day!
If you are looking for a company that is continuously growing, you have come to the right place!