Membership Data Officer required by a leading global membership organisation and regulatory body with headquarters in the heart of London's City. The role will be a member facing role providing high levels of customer service, externally and internally. The role will ensure continuous process improvement to improve the member and user experience.
This is a full time, permanent role, based in the City of London, working 35 hours per week, paying £31,600 per annum + excellent benefits !
The Membership Data Officer will manage the membership data and prospect data within the organisation's CRM; ensuring the quality of the data and the procedures of the organisation are maintained. The role will be responsible for analysing data to identify trends to inform strategies; monitoring and reporting on KPIs; ensuring data integrity; generating membership mailing lists; providing training and best practice; and working collaboratively with the CRM Manager to promote a data culture. The Membership Data Officer will act as the CRM Ambassador for the Membership Team. The role involves interrogating the CRM to understand the membership data held; supporting member retention and development by identifying potential marketing and engagement opportunities; as well as creating solutions to assist with accuracy and data integrity, development and quality of the data held, tracked and reported on.
Core duties of the Membership Data Officer:
" Maintaining and developing the membership data and prospect data on the CRM and ensuring it is up to date at all times.
" Running advanced search queries on the CRM to generate mailing lists for marketing campaigns and for analytical and business development purposes.
" Interrogating the CRM to understand the membership data and prospect data held, analysing the data to identify trends to inform strategies.
" Reporting on membership data and prospect data, including membership KPIs, presenting the detailed data to a range of audiences in a user friendly format.
" Testing new and amended functionality for the Membership Team, ensuring that it is works correctly and that it meets the requirements of the team.
" Training members of the Membership Team in use of the CRM; promoting the functionality and best practice; finding solutions and smarter ways of working; and sharing knowledge and skills across the team.
" Developing procedures, guidelines and training programmes for the Membership Team to ensure users understand and can undertake CRM system functions.
" Developing and implementing quality assurance processes for the Membership Team to ensure accuracy and data integrity.
" Executing projects to improve the quality of membership data and prospect data on CRM, including researching, quality control measures and regular data cleanse activities.
" Experience of working for membership organisation or charity.
" Strong proficiency in the use of Microsoft Office, including Excel, Word, Outlook and PowerPoint; and advanced CRM knowledge and understanding of relational databases.
" Highly data literate with experience of data querying and manipulation, producing and analysing statistical data.
" Experience of Microsoft Dynamics CRM.
" Experience of providing training and support to users of a CRM.
If you are interested, please click apply now below!