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Exams Team Coordinator - fixed term contract

  • London
  • Posted: 05/04/2019
  • Contract
  • Job Ref: 176102299

Job Details

Exams Team Coordinator required by a global qualifications and awarding body based in the City of London (Liverpool Street area) to provide administrative support to the examinations team and to manage the day to day delivery of exams.

This is a fixed term contract role until September 2020 covering a maternity leave, paying £30,000 pro rata.

Core duties for the Exams Team Coordinator:
" Support the efficient end to end operation of designated examinations
" Co-ordination of internal assessors and/or markers and adherence to deadlines
" Processing and checking assessment materials submitted by candidates
" Managing the workflow and allocating submissions to assessors
" Managing assessor conflict of interests
" Ensure and maintain records of marker and internal assessor CPD and any other regulatory requirements
" Work with the relevant assessment manager to ensure accurate and timely dispatch of results
" Provide world class customer support within agreed SLAs
" Being the first line person in the examinations team for resolving issues relating to examinations and assessment and escalating issues to appropriate assessment managers when the need arises
" Logging and resolution of customer service requests, queries and complaints
" Supporting customer facing staff engaged in exam delivery
" Producing exam delivery performance reports
" Supporting and deploying changes to exam delivery
" Undertake activities to monitor examination security under the direction of the Examinations Manager
" Processing accommodation requests by students
" Monitoring and responding to post-examination correspondence in relation to in disposal during the examination period