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Complaints Agent (Customer Service)

  • £21000 per annum
  • London
  • Posted: 12/03/2019
  • Permanent
  • Job Ref: 176102279

Job Details

EXCITING OPPORTUNITY!  Are you looking for a new Customer Service role? 

A global technology organisation who are passionate about delivering high quality, innovative customer service and products for their business is recruiting for a skilled Complaints Agent to work within their Complaints Team based in London.

This is a full-time permanent role paying £21,000 per annum + bonus!

Core duties of the Complaints Agent: 

  • Improve the overall customer relationship, making customers aware of the organisation’s complaints procedures
  • Actively manage customer complaints and resolve complaints within set time limits both via telephone and letter Investigate the root cause of any complaints, gathering information from relevant teams or stakeholders
  • Maintain customer related information systems for accurate record keeping (MI)
  • Escalate any complaint information to appropriate management
  • Provide feedback where appropriate for continuous improvement opportunities
  • Ensure compliance with legal requirements, industry regulations, organisational policies and professional codes
  • Respond to Subject Access file requests and High Priority Complaints in a sensitive and timely manner
The Complaints Agent will most likely have/be:  
  • Proven experience dealing with complaints
  • Customer service experience 
  • 5 GCSEs/A Levels or equivalent qualification; qualifications such as Business, Administration and Finance (BAF), Diploma, Baccalaureate (BAC) Foundation and Intermediate Diploma
  • Attention to detail  
For an immediate application, hit APPLY NOW below or send your CV directly to for a confidential application! Contact Number: 02077243824