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Customer Service Advisor

  • £8.20 per hour
  • Sheffield
  • Posted: 05/03/2019
  • Temporary
  • Job Ref: 176102269

Job Details

A national student accommodation provider with a leading position in the market, is looking to recruit a driven temporary Customer Service Advisor to support their busy branch in Sheffield. This is an exciting role for a confident Customer focussed administrator to join a vibrant brand.

This role is being offered as a temporary role working from Monday 11th March, for two weeks in the first instance. The hours will be 8:30-5:00pm. The hourly rate of pay is £8.20.

Duties will include:
- Providing an excellent and customer focused reception service to all students and visitors
- To provide a professional helpdesk and telephone service with calls answered promptly, knowledgably and helpfully
- Promptly and courteously dealing with enquiries from customers and visitors to the property, providing appropriate advice and information, through a variety of methods, including email, website, telephone and in person
- To ensure the highest level of customer service is maintained at all times and act as a role model for excellent service delivery
- Supporting student check in and check out activities
- To provide and display information to students in relation to travel, events, luggage storage and tenancy procedures
- Carrying out general administration and office support, including typing, photocopying, scanning, filing and ordering of stationery off the approved list. Ensuring that databases and spreadsheets are maintained as required
- To be vigilant regarding student welfare issues and to report any student problem or any unusual behaviours to your line manager immediately

Please note only shortlisted candidates will be contacted.
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