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Customer Service Agent (x 3 postions)

  • £19000 - £19800 per annum
  • London
  • Posted: 10/01/2019
  • Contract
  • Job Ref: 176102207

Job Details

Our client a leading premier brand in Women's Retail is looking for 3 customer service executives to work at the Head Office based in central London - these roles are 6 month contract fixed term contracts - offered at a salary of £19800 per annum (pro rata)

This is a great opportunity to work for a leading UK premier brand.

Job Purpose:

To act as an ambassador for our brand, protecting our brands integrity by delivering excellent standards of customer service across the business both internally and external customer queries.

Role and Responsibilities

  • Respond to customer queries both over the phone, on email and in writing.
  • Represent the Customer Services department in internal and external activities when required.
  • Act as an expert on our company's policies and demonstrate an understanding of consumer law.
  • Confidently communicate with customers and promote and reflect our premium brand.
  • Complete Administrative tasks e.g. parcels, till and customer queries requiring further investigation
  • Action stock enquiries and locate stock by telephone, fax or email and where appropriate arrange despatch of orders from branches.
  • Accurately process all telephone orders onto the computer system.
  • Check prices, size and colour ranges, and future availability of stock.
  • Be aware of current promotional material sent to mailing list customers.
  • Answer queries on company policies from branches and customers.
  • Advise Web and other HO departments of any inaccuracies spotted through customer enquiries e.g. incorrect pricing, product images
  • Assist customers who are experiencing difficultly processing orders online and manage checkout and take payment where appropriate.
  • Refer any queries outside of normal policy to the Customer Service Team Leader
  • Manage presence in social networking sites including Facebook, Twitter, and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed.
  • Comply with Data Protection and Consumer Legislation.
  • Become a brand and product expert by utilising store visits and familiarising yourself with all collections via the website.
Skills Required
  • Microsoft Office, particularly MS Word and outlook
  • Professional Expertise
  • Excellent customer service experience (face to face and/ or over the telephone)
  • Able to handle objections tactfully and diffuse tense situations
  • Calm under pressure
  • Ability to prioritise numerous live issues at any one time

If you have the skills described above and are interested in applying for this role please CLICK AND APPLY NOW!