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Customer Service Admin

  • £8.2 per hour
  • Glasgow
  • Posted: 14/01/2019
  • Permanent
  • Job Ref: 176102123

Job Details

A national student accommodation provider with a leading position in the market, is looking to recruit a driven temporary Customer Service Advisor to support their busy branch in Glasgow. This is an exciting role for a confident customer focussed administrator to join a vibrant brand.

This is a temporary role that will be running for two weeks in the first instance. The hours will be 10:00am to 6:00pm Monday - Friday, paying £8.20 per hour.

Duties will include, but are not limited to:
- Providing an excellent and customer focused reception service to all students and visitors
- To provide a professional helpdesk and telephone service with calls answered promptly, knowledgably and helpfully
- Promptly and courteously dealing with enquiries from customers and visitors to the property, providing appropriate advice and information, through a variety of methods, including email, website, telephone and in person
- To ensure the highest level of customer service is maintained at all times and act as a role model for excellent service delivery
- Supporting student check in and check out activities
- To provide and display information to students in relation to travel, events, luggage storage and tenancy procedures
- Carrying out general administration and office support, including typing, photocopying, scanning, filing and ordering of stationery off the approved list. Ensuring that databases and spreadsheets are maintained as required
- To be vigilant regarding student welfare issues and to report any student problem or any unusual behaviours to your line manager immediately

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Please note only shortlisted candidates will be contacted.