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Membership Manager


  • £39000 - £41000 per annum
  • London
  • Posted: 18/10/2018
  • Permanent
  • Job Ref: 176102118

Job Details

An established Professional Standards College based in the City of London, responsible for regulation and accreditation in the medical field is looking to recruit for a Membership Manager.

We are seeking a dynamic Membership Manager to drive improvements in membership processes to improve performance, efficiency, accuracy within Membership services. This role provides a great opportunity to influence the development of the Organisations membership value proposition.
Reporting directly to the CEO

Duties

  • To manage and lead the Membership Team resources and set workflow priorities
  • Line management of two administrators
  • To manage the membership processes by improving reliability and accuracy
  • Improve data quality of the membership records
  • Improve automation and workflow to make our processing more efficient, member friendly and GDPR compliant
  • Preparing the membership records to enable the Direct Debit run to be completed;
  • Responsibility for approving members at regular Fellowship and Membership meetings and escalating appropriate queries to the Registrar or Executive level.
  • To hold regular team progress meetings and circulate progress reports on activity against targets e.g. growth projections, campaign effectiveness, response timescales for membership inquiries, etc.
  • Liaison with the Financial Manager with regard subscription collections and refunds to ensure appropriate batch and financial controls are in place within the membership processes.
  • Develop and deliver the Organisation's membership value proposition and engagement policy, creating and implementing membership recruitment and retention campaigns. Generate progress reports periodically for the Registrar and CEO.
  • To work with the Organisation's IT Team on improvements needed in our systems to improve the member experience and membership processes
  • Management of the Membership Team Budget
Person Specification
Knowledge, skills and abilities:
  • Excellent knowledge of marketing, management, administration, planning, budgeting, finance, and member relationship management skills and techniques.
  • Strong project management and organisational skills
  • Able to establish and maintain effective working relationships with colleagues, other departments, members and suppliers
  • Good written and oral communication skills
  • Attention to detail and able to work quickly, accurately and effectively.
  • IT literate: databases, spreadsheets, project management software and web applications including email, Emarketing, s-surveys, e-discussion groups, etc.
  • Ideally having user knowledge of IMIS membership software or similar membership systems.

Relevant Experience
  • Demonstrable experience working for a membership organisation including direct experience in membership administration and ideally its supervision or management
  • Marketing and communications experience are also an advantage
  • Experience of managing  employees

Other
Must be able to travel
" Full valid driving license
" Must bel able to attend events and other off-site functions

Education
Degree educated ( business or marketing degree)

If you are interested in applying for this position please click apply now below!

Only Short listed candidates will be contacted if you are seeking a career move but this position is not right for you please browse the other vacancies on our website. We also welcome speculative applications