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Venue Coordinator

  • £23000 per annum
  • London
  • Posted: 08/08/2018
  • Permanent
  • Job Ref: 176102021

Job Details

A leading membership organisation that provides industry specific academic and regulatory services in their field of Engineering is recruiting for a skilled Venue Coordinator to join their team based in the heart of London.

This is a full-time permanent role paying £23,000 per annum + bonus!

The Venue Coordinator will be responsible for supporting the Venue and Room Hire team to optimise the profitability and revenue for the organisation whilst providing a quality service for both external and internal clients.

Core duties of the Venue Coordinator:

- Responsible for internal bookings with assistance as required from the Venue and Room Hire Executive
- Liaising with employees, prioritising the allocation of rooms to ensure maximum external occupancy and revenues
- Act as first point of contact for all enquiries and bookings via email and telephone
- Liaise with the Catering Team, Facilities Department and Audio Visual team over clients’ requirements
- Prepare daily and weekly event sheets, client proposals and contracts
- Prepare invoices for the Finance department
- Ensure event and room booking details are kept up to date on the CRM database
- Maximise ‘up-selling’ opportunities through negotiating with clients
- Maintain a high level of customer service and delivery
- Contribute to marketing planning and implement marketing initiatives to external clients, agents and other potential clients

The Venue Coordinator will most likely have/be:

- Experience of working in a venue arena, and within a customer-oriented administrative environment
- Experience of providing a high quality customer service, and of dealing with enquiries from all levels of stakeholder
- Good interpersonal and negotiation skills
- Good verbal and written skills, with the ability to produce correspondence to a high standard
- Organisational skills, with the ability to multi-task and prioritise to tight deadlines
- Target driven
- Have business acumen and be comfortable reporting to budget and providing forecasts
- Proficient with MS Office
- Experience of using a CRM system, room booking/event software will be desirable
- Experience of implementing successful marketing campaigns to generate revenue will be desirable