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Customer Support Administrator

  • £29000 per annum
  • London
  • Posted: 11/02/2020
  • Permanent
  • Job Ref: 11022020

Job Details

Are you looking for a new challenge this year? Are you digital Savvy? Well you have come to the right place!

A highly respected Membership Body Organisation with fantastic offices in central London is recruiting for a skilled Customer Support Administrator to join their vibrant team!

This is permanent role paying 29,000 per annum + excellent benefits, 36.25 hours a week, Mon- Fri.

The Customer Support Administrator will manage the highest level of customer service to all members and clients of the organisation.

Key Duties:

  • The first point of contact for all current customers
  • Answering any client queries and providing information on course content, and availability via telephone and email
  • Providing delegate support including; Lock Lizard password reset, activation errors, merging accounts
  • Responsible for updating user details, setting up digital licenses, navigation around websites, accessing issues
  • Processing refunds for Digital purchases
  • Supporting Clients with the new Contract Compiler
  • Website support - navigating to areas, supporting with video’s and programmes
  • Managing the incoming enquiries
  • Processing hard copy refunds
  • Be the point of contact for Marston’s Book Store customer queries
  • Respond to waitlist leads for courses

You will most likely have/be:

  • Proven customer service experience in a support role
  • Degree level or equivalent experience
  • Digital Savvy- Excellent knowledge of digital products and terminology
  • Experience of working in a digital environment
  • Excellent knowledge of Microsoft Office
  • Experience with Locklizard (password reset)
  • Accuracy of Data entry
  • Good numeracy skills
  • Highly developed customer service / digital support and administrative skills
  • Some experience of working in a training/events administration role 
  • Organised and methodical approach to completing tasks

Benefits such as 25 days annual leave plus Bank Holidays, Interest free season ticket loan, Cycle to work scheme, Big Gym membership savings with the Gymflex scheme….. and much more!

Click apply now below to find out more! Our number is 02077243824. Don’t miss out!